Knight Owl Survival Store Warranties for Streetwise Products
Defective Streetwise Products
Streetwise Products that are found to be defective can be returned for a replacement or credit during the warranty period of that specific product. The warranty period starts on the date of the invoice and ends after the following period of time:
- Police Force Brand Stun Guns and Stun Batons: Lifetime
- Most Other Police Force Brand Products: Lifetime
- Streetwise Brand Stun Guns and Stun Batons: Lifetime
- All Other Streetwise Brand Products: One Year
- Most Other Products: 90 Days
All defective returns require a Return Merchandise Authorization Number (RMA). Contact Knight Owl Survival Store for an RMA. No returns can be accepted without a pre-approved RMA.
We can accept certain (not all) products back for exchange (credit toward the purchase of another product) within 30 days after the date of original purchase. A 20% restocking/exchange fee may be applied.
Certain Streetwise products cannot be exchanged. Before you ship the item, contact Knight Owl Survival Store to receive an RMA, and to ensure the product is eligible for exchange for credit.
Each product returned for exchange must be in its original condition, in its original packaging, with all accessories and packaging material.
Shipping costs for exchanges is the same as shipping costs for warranty returns.