- Policy Pages
Welcome to KnightOwlSurvivalStore.
KnightOwlSurvivalStore is owned and managed by Knight Owl LLC.
By accessing KnightOwlSurvivalStore, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing KnightOwlSurvivalStore. The materials contained within this site are protected by applicable copyright and trade mark law.
Use of This Site
All registration and billing information provided must be honest and accurate. Your purchase confirmation at the conclusion of the checkout process certifies your agreement to accept and pay for the goods purchased.
All Contents of this Site are the property of KnightOwlSurvivalStore, Knight Owl LLC, or our suppliers. You may download or copy these Contents for personal, non-commercial use only. Attributions to KnightOwlSurvivalStore are appreciated and encouraged.
You agree to use KnightOwlSurvivalStore only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.
You must not use KnightOwlSurvivalStore to send unsolicited commercial communications. You must not use the content on KnightOwlSurvivalStore for any marketing related purpose without our express written consent.
Children are not eligible to use KnightOwlSurvivalStore or our services and we ask that minors (under the age of 13) do not submit any personal information to us. If you are a minor, you can use this site only in conjunction with permission and guidance from your parents or guardians.
Accuracy of Content, Pricing and Imagery
Inasmuch as we profess to be perfectionists at KnightOwlSurvialStore, mistakes happen.
We cannot absolutely confirm the price of a product until after your order is received. As a result, if there is an error with a product's listed price, we must retain the right, at our discretion, to refuse or cancel any order placed for that item. We will contact you for instructions on how you wish us to proceed, and/or to notify you of the cancellation.
Additionally, in spite of our efforts to ensure that our product descriptions and imagery are accurate, once again we realize that mistakes can happen. As such, we cannot warrant that our product descriptions and/or imagery is accurate, complete, reliable, current or error-free.
Whether the error is on our part, or on the part of our supplier, if you find that a product is materially different than as described, please contact us immediately so that we can correct the error, and discuss potential remedies for your situation.
The Content provided on KinghtOwlSurvivalStore, including, but not limited to, ingredients, recipes, nutrition facts, general or specific health information, tactical information, self-defense information, and any other Content, is for educational purposes only.
KnightOwlSurvivalStore, Knight Owl LLC, our Suppliers, and any and all other sites linked to or from this Site, make no representation as to the accuracy or efficacy of the information provided.
It is up to you, the individual, as a User of this Site, to determine whether the information and products offered on this Site are appropriate for you, and to act accordingly.
Intellectual Property Rights
All copyrights, trademarks, patents and other intellectual property rights in and on KnightOwlSurvivalStore and all content and software located on the site shall remain the sole property of Knight Owl LLC or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from Knight Owl LLC.
You must not:
- Republish material from our website without prior written consent.
- Sell or rent material from our website.
- Reproduce, duplicate, create derivative copy or otherwise exploit material on our website for any purpose.
- Redistribute any content from our website, including onto another website.
"Restricted" and/or "Regulated" Items
KnightOwlSurvialStore offers products that may be restricted or regulated in some jurisdictions.
Some jurisdictions may have enacted legislation that regulates some of these "Restricted Items." In those jurisdictions, the purchase, possession, transportation or use of these items may be a punishable offense.
It is the responsibility of the purchaser to comply with all federal, state and local laws pertaining to the possession and/or use of any of the products we sell. Please check current federal and local statutes before ordering any self-defense or other "restricted" product from us.
By purchasing a self-defense (or other) product from us, the buyer warrants that he/she is aware of and in compliance with any applicable federal, state and local laws regarding the purchase, ownership and use of the item.
The buyer expressly agrees to indemnify and hold harmless KnightOwlSurvivalStore for any claims resulting directly or indirectly from the purchase, ownership and/or use of such item in compliance with, or in violation of, any federal, state or local laws or regulations.
Some of our product descriptions include information regarding that item's status as a "Restricted Item." That information is presented as a guideline only, and we make no claims as to its currency, accuracy or applicability to any federal, state or local jurisdiction's statues. Again, please check your current local laws before ordering any self-defense weapon from us.
This website, KnightOwlSurvivalStore, and Knight Owl, LLC, respect the intellectual property of others. If you have reason to believe that your copyrighted work is displayed on this website and constitutes copyright infringement, please contact us. As provided by the Digital Millennium Copyright Act of 1998 (DMCA), you may notify us as described below.
Please provide the following information:
- A physical or electronic signature of a person authorized to act on behalf of the copyright owner
- Identification of the copyrighted work claimed to have been infringed
- Identification of the material that is claimed to be infringing or to be the subject of the infringing activity and that is to be removed
- Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address
- A statement that the complaining party “in good faith believes that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law”
- A statement that the “information in the notification is accurate”, and “under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed”
The above information must be submitted as a written, faxed or emailed notification to us.
We may in the future need to restrict access to parts (or all) of KnightOwlSurvivalStore and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.
Knight Owl LLC may change these terms from time to time so you should check these terms regularly. Your continued use of KnightOwlSurvivalStore will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using our website immediately.
If any of these terms are determined to be illegal, invalid or otherwise unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.
Limitation of Liability
THE MATERIALS AT KnightOwlSurvivalStore ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL KnightOwlSurvivalStore, Knight Owl LLC, ITS SUPPLIERS OR ITS AGENTS OR OFFICERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION, INJURY OR DEATH) ARISING OUT OF THE USE OF OR INABILITY TO USE THE MATERIALS, EVEN IF KnightOwlSurvivalStore, or Knight Owl LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES.
Do not violate or attempt to violate the security of this Site, in any fashion. Zombies will hunt you down and eat you. For real.
HOW TO CONTACT US:
Warranty & Satisfaction Guarantees
KnightOwlSurvivalStore warrants and guarantees that our products are free from manufacturer defects in materials and workmanship. If your product does not perform as warranted during the warranty period, contact us for a replacement item.
Why Create an Account
Creating a Customer Account with KnightOwlSurvivalStore offers many benefits. Customers with existing accounts breeze through the checkout process, have access to all of their order history, can place reorders with the click of a mouse, and more.
Also, we frequently offer special promotions to existing customers, and by tracking your order history we can promote offers that may be especially appealing to you. So C'mon in, the water's fine: create your personal account today.
Updating Your Account Information
When logged in to your account, go to "My Account" to manage all of your personal and account information through your Dashboard.
Viewing Your Orders
Simply click on "My Account" (at the top of our web page) and log in to view all of your past and current orders, your wishlist, your shopping cart contents, and more.
Ordering & Payment Information
KnightOwlSurvivalStore makes ordering easy and secure. We have partnered with PayPal™ to ensure a seamless, secure ordering environment for our customers.
We accept Visa, MasterCard, PayPal, Check and Money Orders. We do not accept C.O.D. orders, or wire transfers.
Online orders paid by Credit Card or PayPal will be processed upon placement of your order. Your Credit Card or PayPal Account will be charged when your order is processed. Charges will originate from Knight Owl LLC.
You may also place your order via telephone: Call us at 970-964-5140. Our regular business hours are Monday thru Friday, 8am - 8pm / Saturday 10am - 6pm, Mountain Time.
You may pay by check or money order. However, your order will not be processed until your check clears (usually 7-10 business days after we receive your check.)
Credit Card Processing
In most instances, we process charges to your credit card immediately upon receiving your order. However, we may, at our discretion, authorize partial payment at the time your order is placed, and then capture the balance of the payment at the time of shipment. This is for your convenience, and is applicable in situations where there may be a delay in fulfilling your order. We will contact you in such an instance.
Shipping & Delivery Information
Where We Ship / Which Carriers We Use
KnightOwlSurvivalStore ships to the Continental United States for all orders. Some orders are eligible for shipment to Alaska, Hawaii and/or Puerto Rico, depending on the product involved. Please contact us for more information.
We ship via FedEx, UPS, or United States Postal Service.
Shipping charges are calculated based on current carrier rates that apply to your zip code and the weight of the product, and any expedited shipping that you may have requested. Shipping costs are itemized within the shopping cart when you place your order.
Goods Damaged in Shipping
If you receive a product that was damaged in shipping, but is in otherwise good condition, please contact us immediately for a prompt replacement. See below for Return Policy and Return Procedures.
Back Orders / Unavailable & Discontinued Items
KnightOwlSurvivalStore strives to ensure all of our products are in stock and available for immediate delivery. However, occasionally there may be times when an item is temporarily unavailable. We offer several options to remedy this situation. Please call or email us to discuss available options, which include but are not limited to:
- You may choose another product to be shipped immediately
- You may wait until the item is in stock, and it will ship when available
- You may receive a store credit for another purchase
- You may receive a refund of the full purchase price
Returns and Replacements
Most non-food merchandise may be returned within 30 days of the original invoice date for a full refund or replacement. If the item has been used, it may be subject to a restocking fee of up to 20%.
Many of our products are covered under manufacturer's and/or distributor's warranties. These warranties may range from 30 days up to a year or more, and some products have lifetime warranties.
Please contact us to determine the actual warranty of your product, and to discuss available options, which may include but are not limited to:
- Refund of purchase price
- Replacement product of same or similar style or model (may be subject to price differential)
- Credit toward another purchase at a later date
All returned items must have a Return Authorization issued by KnightOwlSurvivalStore. No Returns will be accepted or acknowledged without a prior authorized R.A.
To obtain an R.A., contact KnightOwlSurvivalStore: (See Below)
Package the product in the original packaging, with all original parts and paperwork.
Please put the Return Authorization Number on the box.
We will give you shipping instructions when you contact us to obtain the Return Authorization.
HOW TO CONTACT US:
Privacy & Security
When you visit KnightOwlSurvivalStore, we will learn certain information about you during your visit. However, you can be assured that information will only be used in accordance with this privacy statement.
KnightOwlSurvivalStore and Knight Owl LLC respect consumer privacy and work to safeguard your personal information. We view your privacy as an important component of your customer experience and we will ensure that your personal information is handled in a safe and responsible manner. Your information is never sold or shared with a third party.
What Information Do We Collect?
We may collect the following information:
- Your Name
- Contact information including email address
- Demographic information such as postal code, preferences and interests
- Other information relevant to customer surveys and/or offers
What Do We Do with the Information We Collect?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.
We use this information to understand your needs and provide you with a better shopping experience; specifically we may use your information for:
- Internal record keeping
- To improve our products and services
- We may use the email address you provided to send promotional material about new products, special offers or other information that we think you may find interesting
- We may use your email address to contact you for market research purposes
We will not obtain personally-identifying information about you when you visit KnightOwlSurvivalStore, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone.
We are committed to keeping your e-mail address confidential. We will never sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless compelled to do so by law.
We may disclose information when legally compelled to do so; in other words, when we, in good faith, believe that the law requires it, or for the protection of our legal rights.
We do not spam. Period. You will only receive emails from us after subscribing to one or more of our services. Additionally, all emails will state clearly who it is from, how to contact the sender, and how to remove yourself from the subscription list. We will only use your e-mail address in order to provide you with timely information about us, our website or promotional offers.
KnightOwlSurvivalStore and Knight Owl LLC will maintain the information you send via e-mail in accordance with applicable federal law.
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the web pages you request) can be sent to you.
When you make a purchase at KnightOwlSurvivalStore, you are automatically opting in to our marketing database. You may opt out at any time. You may update your customer information through your Customer Account Dashboard. You may unsubscribe from our newsletters or our marketing database through your Dashboard, or by clicking "unsubscribe" in any email communication you receive from us.
Secure Information Transmissions
To prevent unauthorized access to any personal information, we have put in place suitable physical, electronic and managerial procedures to safeguard the information we have collected.
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk.
Some of the information you may enter on our web site may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL.
Credit Card information is never transmitted via email.
We may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
For site security purposes and to ensure that this service remains available to all users, we use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100 percent secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Please contact us If you have any questions about security on our Web site.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
How to Contact Us
What Are Cookies?
Similar to other commercial web sites, KnightOwlSurvivalStore utilizes a standard technology called “cookies” and web server logs to collect information about how our web site is used. Information gathered through cookies and web server logs may include your IP address, the date and time of visits, the pages viewed, time spent at our web site, and the web sites visited just before and just after our web site.
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, doing so may prevent you from taking full advantage of the website.
For the complete list of cookies we collect, see the table below.
List of Cookies We Collect and What Information They Store
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|